Patient Resources
Appointments
Appointments for the Health Center are scheduled Monday through Friday, times specific to faculty provider availability. New patients must arrive 30 minutes prior to their scheduled appointment to fill out paperwork. Existing patients must arrive 15 minutes prior to their scheduled appointment and must not be more than 10 minutes late for their scheduled appointment or they may be rescheduled.
Cancellation Policy
Our goal is to provide quality medical care in a timely manner. To do so, we have implemented an appointment/cancellation policy. The policy enables us to do better utilize available appointments for our patients in need of medical care.
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much-needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly "full" appointment book.
A "no show" is someone who misses an appointment without canceling it within a 24-hour working day in advance.
We understand that delays can happen, however, we must try to keep the other patients and doctors on time. If you are running late, please notify the office. If a patient is 15 minutes past their scheduled time, we may have to reschedule your appointment.
New Patient Forms
You may request New Patient Forms to complete prior to your upcoming appointment. Forms are available via email, mail, or can be picked up directly at our office.
Medical Records
Power of Attorney verification is expected at the first visit. Any medical records or test results requested by another physician’s office may be sent by fax/mail at no charge. Patients requesting medical records/test results will be charged $.60 per page. Payment is expected prior to the release of records.
Insurance
Insurance is billed as a courtesy to the patient. Please direct all billing inquiries and account questions to (702) 777-9930. Patients without insurance are required to pay for services in full at the time of service. A minimum of $125 will be collected at check-in. If the total amount of the visit is more than $125, the balance is due at checkout. If the total amount is less than $125, the balance is refunded at checkout.
- Aetna
- Anthem BCBS
- Anthem-Medicaid
- Cigna
- Culinary
- Health Net Federal
- Humana
- Medicaid-State of Nevada
- Medicare
- Multiplan
- Nevada Preferred-Prominence
- One Health
- P3 Health Care
- Sierra/HPN
- Silver Summit Health Plan
- Teachers Health Trust
- United Health Care
Payment Options
Accepted forms of payment for services include cash, debit, personal checks, and credit cards (except American Express).
