Patient Resources

Appointments

Appointments for the Health Center are scheduled Monday through Thursday (8am – 5:00pm) and Fridays (8am – 3:00pm). Appointments are scheduled according to the treating physician. New patients must arrive 45 minutes prior to their scheduled appointment to fill out paperwork or they will be rescheduled. Existing patients must arrive 30 minutes prior to their scheduled appointment and must not be more than 10 minutes late for their scheduled appointment or they may be rescheduled. Any special appointment times are to be given directly from the doctor.

Cancellation Policy

Our goal is to provide quality medical care in a timely manner. To do so, we have implemented an appointment/cancellation policy. The policy enables us to do better utilize available appointments for our patients in need of medical care.

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much-needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly "full" appointment book.

A "no show" is someone who misses an appointment without canceling it within a 24-hour working day in advance.

We understand that delays can happen, however, we must try to keep the other patients and doctors on time. If you are running late, please notify the office. If a patient is 15 minutes past their scheduled time, we may have to reschedule your appointment. 

New Patient Forms

• Health Center Patient Packet
• Primary Care History Form
• Patient Form for Dr. Lockhart
• Patient History for Dr. Rennie
• Patent Review Form for Men
• Patient Review Form for Women
• Patient Registration Form

Medical Records

Power of Attorney verification is expected at the first visit. Any medical records or test results requested by another physician’s office may be sent by fax/mail at no charge. Patients requesting medical records/test results will be charged $.60 per page. Payment is expected prior to the release of records.

Insurance

Insurance is billed as a courtesy to the patient. Please direct all billing inquiries and account questions to (702) 777-9930. Patients without insurance are required to pay for services in full at the time of service. A minimum of $125 will be collected at check-in. If the total amount of the visit is more than $125, the balance is due at checkout. If the total amount is less than $125, the balance is refunded at checkout. 

• Aetna
• Anthem BCBS
• Anthem-Medicaid
• Cigna
• Culinary
• Health Net Federal
• Humana
• Medicaid-State of Nevada
• Medicare
• Multiplan
• Nevada Preferred-Prominence
• One Health
• P3 Health Care
• Sierra/HPN
• Silver Summit Health Plan
• Teachers Health Trust
• United Health Care

Payment Options

Accepted forms of payment for services include cash, debit, personal checks, and credit cards (except American Express).